Privacy policy
Privacy Policy
Au Menu | 9312-9856 Quebec Inc. Effective Date: May 2026 | aumenu.ca
1. Introduction
9312-9856 Quebec Inc., operating as Au Menu (“Au Menu”, “we”, “us”, or “our”), is committed to protecting the privacy and personal information of our users.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit aumenu.ca, create an account, make a booking, attend an event, or otherwise use our services.
This Policy is governed by the Act Respecting the Protection of Personal Information in the Private Sector (Quebec Law 25), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable Canadian privacy legislation.
By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
When you create an account, make a booking, contact us, or otherwise interact with our services, we may collect:
Full name
Email address
Phone number
Postal code
Password (encrypted)
Dietary restrictions and food preferences
Reservation history
Communications with customer support
Payment information processed securely through Shopify Payments
Au Menu does not store complete credit card information.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device type and operating system
Approximate geographic location
Website usage activity
Pages visited and time spent on the site
Referral source
Cookies and similar tracking technologies
2.3 Information from Third-Party Tools
We may use third-party tools and services including:
Shopify
Shopify Payments
Google Analytics
Meta/Facebook Pixel
Email marketing platforms
Advertising and analytics services
These third parties may collect information about your interaction with our website and services in accordance with their own privacy policies.
3. How We Use Your Information
We may use your personal information to:
Create and manage your Au Menu account
Process bookings and payments
Send confirmations, reminders, updates, and customer service communications
Facilitate reservations with restaurant partners
Share limited reservation information with participating restaurants
Improve website functionality and user experience
Personalize content and marketing communications
Detect fraud, unauthorized activity, or abuse
Comply with legal obligations
Analyze platform performance and user engagement
Au Menu obtains consent for the collection, use, and disclosure of personal information at the time information is collected, except where otherwise permitted or required by law.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
4. Sharing of Information
4.1 Restaurant Partners
When you make a booking, Au Menu may share limited information with the participating restaurant partner, including:
Your name
Phone number
Dietary restrictions or preferences
Reservation details
We do not share your payment information, or account password with restaurant partners. We do not share guest email addresses with restaurants unless it is operationally required for your reservation. If such sharing is necessary, we will limit it strictly to that purpose and ensure restaurants are bound by confidentiality
4.2 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
Payment processors
Hosting providers
Analytics platforms
Customer support providers
Email communication providers
These providers are contractually required to safeguard your information.
4.3 Legal Disclosure
We may disclose personal information when required by law or when reasonably necessary to:
Comply with legal obligations
Respond to lawful requests from authorities
Protect our rights or property
Prevent fraud or security threats
Protect the safety of users or the public
4.4 No Sale of Personal Information
Au Menu does not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Dietary Restrictions — Important Notice
Dietary restriction information is collected as a courtesy service only.
Au Menu does not guarantee that dietary restrictions, allergies, or food preferences will be accommodated by restaurant partners.
Guests with severe allergies or dietary requirements are strongly encouraged to contact the restaurant directly before attending the event.
Au Menu assumes no liability for any adverse reaction, illness, injury, or damages resulting from food or beverages consumed at a partner restaurant.
6. Cookies and Tracking Technologies
Au Menu uses cookies and similar technologies to:
Operate the website
Analyze traffic and user behaviour
Improve performance and functionality
Support marketing and advertising initiatives
You may modify your browser settings to reject cookies; however, some website features may not function properly.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain your account
Meet legal and regulatory obligations
Resolve disputes
Enforce agreements
You may request deletion of your account and associated personal information by contacting us at info@aumenu.ca.
Certain information may be retained where legally required or necessary for legitimate business purposes.
8. Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Payments are processed through Shopify Payments, which complies with PCI-DSS standards.
However, no method of electronic transmission or storage is completely secure, and Au Menu cannot guarantee absolute security.
9. Confidentiality Incidents
In the event of a confidentiality incident involving personal information that presents a risk of serious harm, Au Menu will take reasonable steps to notify affected individuals and applicable authorities as required by applicable law.
10. Your Rights
Under applicable privacy laws, including Quebec Law 25, you may have the right to:
Access your personal information
Correct inaccurate information
Withdraw consent
Request deletion of personal information
Request portability of certain data
File a complaint with the Commission d’accès à l’information du Québec (CAI)
Requests may be submitted to: info@aumenu.ca
We may require identity verification before processing certain requests.
11. Children and Minors
Au Menu services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from minors without appropriate consent.
Users may book on behalf of minors attending an event under their supervision.
12. Third-Party Links
Our website may contain links to third-party websites or services.
Au Menu is not responsible for the privacy practices, content, or security of external websites.
Users are encouraged to review third-party privacy policies independently.
13. International Data Transfers
Certain service providers may process or store information outside Canada.
By using our services, you acknowledge that your information may be transferred to jurisdictions with different privacy laws.
14. Changes to This Privacy Policy
Au Menu may update this Privacy Policy from time to time.
Updated versions will be posted on our website with a revised effective date.
Continued use of the services constitutes acceptance of any revisions.
15. Contact Us
Au Menu (9312-9856 Quebec Inc.)
Email: info@aumenu.ca
Website: aumenu.ca
Address: 545 Ave. Delmar. Pte-Claire, Quebec, Canada, H9R 4A7
